Professional Software Support & Maintenance
What we do
Application support plays a vital role in the lifecycle of any product. Ensuring continuous operation and service is just as important in a customer-centric application as in a process support system for internal use.
For more than 10 years, Grape has been providing support for high-complexity, business-critical, enterprise-class systems and applications, whether on-prem or cloud, and our well-trained team is waiting for inquiries to help detect and resolve incidents with up to 24/7 availability. We offer for our customers professional support services for specific business needs including
- incident management,
- issue analysis and troubleshooting (level 2 and level 3),
- IT and application support,
- application and infrastructure operation,
- application and infrastructure monitoring,
- application and infrastructure maintenance,
- professional consultancy.
About Grape’s Professional Support Team
- ISO 9001:2015 certified processes
- ITIL 4 Certified Professional Engineers
- Multiple years of experience