Services

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Professional Software Support & Maintenance

What we do

Application support plays a vital role in the lifecycle of any product. Ensuring continuous operation and service is just as important in a customer-centric application as in a process support system for internal use.

For more than 10 years, Grape has been providing support for high-complexity, business-critical, enterprise-class systems and applications, whether on-prem or cloud, and our well-trained team is waiting for inquiries to help detect and resolve incidents with up to 24/7 availability. We offer for our customers professional support services for specific business needs including

  • incident management,
  • issue analysis and troubleshooting (level 2 and level 3),
  • IT and application support,
  • application and infrastructure operation,
  • application and infrastructure monitoring,
  • application and infrastructure maintenance,
  • professional consultancy.
About Grape’s Professional Support Team
  • ISO 9001:2015 certified processes
  • ITIL 4 Certified Professional Engineers
  • Multiple years of experience
Do you have a question or an idea?
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References

Wizz Air
OTP Bank - Grape Solutions - IT Consultancy & Reporting software development
OTP Bank
Hungaropharma
MVM Group
Sanofi Aventis - Grape Solutions - Enterprise Support Services
Sanofi Aventis
Rossmann
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